We value our customers and in the unlikely event that an item(s) is not suitable you may return it to us as new in original packaging within 30 days of receipt, for a refund of the cost of the item(s) only.
The buyer must notify us either by email or telephone of the intent to return an item(s) within 30 days and once the return is agreed the goods must be returned immediately after notification at the buyers own expense.
If returning an item(s) for a refund or exchange without it being faulty it must be unused, in resalable condition in original packaging. We reserve the right to refuse a return if the item(s) is not in a resalable condition, the customer will incur the exchange postal charge which will be paid for before exchange is released.
Due to heath & safety reasons we will not accept the return of toilet part(s) that has been opened and is NOT sealed in the original packaging.
Faulty items will be replaced, repaired or refunded. A refund will only be issued once the item is returned and tested and proven to be faulty. On occasions we will be required to forward the faulty item to the manufacturer for their assessment of the item, if this happens any replacement, repair or refund will be delayed.
If an incorrect item was received in error please contact us as soon as possible, firstly we will arrange the return of this item and then send the correct item. We will not accept incorrect items that are not in an unused, resalable condition in original packaging.
Please contact us to be advised if an item has been damaged in transit, we will ask you to provide photographic evidence in first instance of item and its arrived packaging, postage label, this enables us to fault find with evidence.
We strongly advise that the buyer uses a trackable return service whether the item(s) is unsuitable, faulty or otherwise.
If we prior agree to use a courier to collect the item(s) at a specific address on a specific day and this collection fails due to the buyer, return costs and responsibility of the item will then revert to the buyer regardless of original reason for the collection. When returning an item please enclose a note specifying the reason for return and your eBay user ID/sales record number to ensure that the refund is dealt with as soon as possible. Refunds will be issued using the same method as payment.
Please make enquiries: firstname.lastname@example.org
Please return to: -
A & L Leisure
88 Vallis Road
Ref: Sales Record Number: